Trains in Europe
Delivery & Payment
Trains in Europe
Can i travel with my pet?
There are different rules for each country and operator. Unfortunately, nothing we can book.
How much luggage can i bring?
The general rule is that you can bring two luggages and one carry-on bag. One of the luggages may be a slightly larger, such as a snowboard, skis or a golf bag.
Can I bring my bike on the trip?
Usually there is no problem bringing your bicycles on the trains in Europe. Unfortunately we do not have the opportunity to pre-book any reservations for the bike. These must be purchased locally by each train operator.
When are the trains released for booking?
The general rule is that the night trains are released 180 days before and the day trains 90 days before departure. Some countries have a shorter sales period.
If you are searching for a longer distance or a distance where the train connections are scarce, you may not be successful in getting any results. Then dividing the search up in various segments might help.
Example: If you make a search for Copenhagen to Split, no connections will be shown. Instead, search from Copenhagen to Zagreb and then search again from Zagreb to Split and you will find timetables. Since there aren’t that many connections available between Zagreb and Split the transfer time between the stations will be quite long and the system will not be able to show it as a continuous connection.
The train stations in Irun and Hendaye are within walking distance of each other. If you find it difficult to find connections in Spain or Portugal, it may help to divide the search there.
Some cities have several different train stations. It usually works to book to / from all these but it can sometimes be difficult to know what the actual “main station” is.
Common train stations in some major cities:
· Brussels M/Z
· Basel SBB
· Lyon Part Dieu
· Roma Termini
· In Germany and Austria all stations have “Hbf” at the end of the name
· In Poland, all the stations that have “Glowny” at the end of the name.
In some major cities such as Paris and Budapest, there are so many train stations that you might have to change train station there. Keep that in mind and that extra time will be required to get between the stations. Normally the system automatically refers to the fact that extra time is required at stations but if you feel like you might need more time to change it may help to divide the search at these particular locations.
Some cities have no train station or have old train stations that are no longer in use. If you cannot enter the name of the place you want to go to in the search field then this is probably the reason why.
If you are unsure whether there is a train running or not, a good tip is to find tourist information about the place you want to visit. Often you will find various tips on the different ways to get to the place.
If you are looking for a date that isn’t soon to come, you might not get any results, perhaps because schedules and tickets have not been released that far ahead yet. To get an estimate of how the trains will be running, you can search on an earlier date.
If you are going to Greece, the only station you can find train times to is Thessaloniki. Train times locally in Greece can be found at http://www.trainose.gr/en/.
However, a smoother way to travel to Greece is often to go to Italy and from there take a ferry. Many ferries are discounted if you have an Interrail Pass.
Countries We Can’t Book In
Countries other than Greece where we cannot book seat reservations for local trains within the country are Portugal, Romania, Bosnia, Montenegro, Lithuania, Belgium, the Netherlands, Luxembourg, the UK and Ireland.
Booking a Whole Compartment
If you are travelling with Interrail, it is generally not possible to reserve a whole compartment on a night train unless you actually fill up a whole compartment. So four people, for example, cannot buy a whole 6-bed couchette with two empty beds
What is Interrail?
The Interrail Pass is like a travel ticket valid on most trains in Europe.
Do I need to book anything more than the Interrail Pass itself?
It depends entirely on where you go. For example, most express trains have mandatory reservation, which means that you must have booked a seat before jumping on the train. While InterCity and regional trains usually have voluntary or no seat reservations at all, you can simply hop on the train with your Interrail Pass. The rules may also differ slightly between countries and train companies.
What's the difference between 1st class and 2nd class?
The biggest difference is the comfort, as you usually get more comfortable seats and more space in 1st class. In some countries you can even access a lounge when travelling in 1st class. If you have an interrail card in 1st class you can also choose if you want to go in 1st or 2nd class, if you have a 2nd class card you can only travel in 2nd class
Will it be possible to enter an old passport number if I have not yet obtained a new passport?
It is okay to write in your old passport number, provided that you keep the old passport when you arrange for the new passport. The police will then shred your old passport but let you keep it so you can bring both passports on the trip.
My birthday is during the trip, what age should I choose?
Choose your age based on how old you are on the cards first validity date.
I live in Sweden but have a foreign passport, what do I write as my country of residence?
Then you write Sweden as your country of residence, but since you have a foreign passport number, you will have to bring a certificate from a swedish authority proving that you live in Sweden.
Can I Interrail in my country of residence?
No, you only have one inbound and one outbound journey in your country of residence.
My full name is not on my Interrail Pass, what can I do?
Sometimes if you have a longer name then the whole name doesn’t show but that’s okay. The name is automatically cut if it is too long.
How do I count the travel days?
A travel day runs from midnight to midnight. During that time you can ride as many trains as you want. All trains that cross the daily limit are counted as the day of departure.
Usually when travelling in a single bed compartment a first class Interrail Card is required, except for these cases:
Norway: all night trains
Netherlands/Germany/Poland: Jan Kiepuras night trains
Germany/Austria/Switzerland/Italy: on all ÖBB night trains
Spain/Portugal/France: Tren Hotel Lusitiana
In most countries, when travelling in a two bed comparment, only a second class Interrail Card is required. Here are however a list of the countries where excceptions are made and a first class Interrail Card is required for travelling in two bed sleepers:
Finland (trains running to and from Russia)
France-Does not have single and double compartment, in France you need 1 class ticket in their couchette for four people.
Italy (domestic trips)
Slovakia (domestic trips)
Romania (domestic trips)
Greece (domestic trips)
Hungary/Germany/Austria (on the MAV trains running between Budapest-Berlin / Vienna-Berlin, a first class Interrail Card is required for both single, double and three bed sleeper cabins with WC/shower.)
Are there different prices for seat reservations depending on the age?
When booking seat reservations for your Interrail trip, it is always the same prices regardless of age.
What to do when you lost the phone or have technical issues with the app?
If you have lost your phone or if you are experiencing technical issues with the rail planner app you need to directly contact interrail.eu, owner of the app.
Which opertors are my Interrail Pass valid on?
BOSNIA AND HERZEGOVINA
Abellio Rail Mitteldeutschland GmbH
Abellio Rail NRW GmbH
Agilis Eisenbahngesellschaft mbH & Co. KG
Agilis Verkehrsgesellschaft mbH & Co. KG
AKN Eisenbahn AG
Arriva Openbaar Vervoer B.V.
Bayerische Oberlandbahn GmbH
Bayerische Regiobahn GmbH
Bodensee-Oberschwaben-Bahn GmbH & Co. KG
cantus Verkehrsgesellschaft mbH
City-Bahn Chemnitz GmbH
DB Fernverkehr AG
DB Regio AG
DB RegioNetz Verkehr GmbH
Die Landerbahn GmbH DLB
Eisenbahn-Bau- und Betriebsgesellschaft Pressnitztalbahn mbH
Eisenbahnen und Verkehrsbetriebe Elbe-Weser GmbH
Erfurter Bahn GmbH
Freiberger Eisenbahngesellschaft mbH
HANSeatische Eisenbahn GmbH
HLB Hessenbahn GmbH
HzL Hohenzollerische Landesbahn AG
Keolis Deutschland GmbH & Co. KG
Metronom Eisenbahngesellschaft mbH
National Express Rail GmbH
NEB Betriebsgesellschaft mbH
Nordbahn Eisenbahngesellschaft mbH
Norddeutsche Eisenbahngesellschaft NiebUll GmbH
Ostdeutsche Eisenbahn GmbH
RegioTrann Gesellschaft mbH
Rhenus Veniro GmbH & Co. KG
Thalys International / THI Factory
Societe Nationale des Chemins de Fer Luxembourgeois (CFL)
Stadtebahn Sachsen GmbH
Stadtwerke Heilbonn GmbH – Verkehrsbetriebe
Sid Thuringen Bahn GmbH
trans regio Deutsche Regionalbahn GmbH
Transdev Regio Ost GmbH
Transdev Sachsen-Anhalt GmbH
Usedomer Baderbahn GmbH
Westerwaldbahn des Kreises Altenkirchen GmbH
Wiirttembergische Eisenbahn-Gesellschaft mbH
London Northwestern Railway
South Western Railway
West Midlands Railway
East Midlands Trains
Great Western Railway
London North Eastern Railway
Southeastern (mandatory supplement to travel on High-Speed services out of St. Pancras)
Virgin Trains West Coast
Irish Rail/NI Railways
Leonardo Express (Roma Termini to Fiumicino Airport)
All county trains in Skåne, Blekinge, Kalmar, Halland, Västra Götaland, Jönköping, inklusive Kustpilen, Krösatågen, Pågatågen, Västtågen Öresundståg
Länstrafiken in Norrbotten, only busses Luleå-Haparanda/Tornio
Tåg i Bergslagen
Vy: for trafic Karlstad-Oslo, Värmlandstrafiken also Norrtåg
AB Appenzeller Bahnen
ASM Aare Seeland Mobil AG
BDWM Transport AG
CJ Chemins de Fer du Jura
FART Ferrovie Autolinee Regionali Ticinesi
FW Frauenfeld-Wil-Bahn AG
LEB Chemins de Fer Lausanne-Echallens-Bercher
MBC Chemin de fer Bière-Apples-Morges
NstCM Chemin de Fer Nyon-St. Cergue-Morez
SSIF Società Subalpina di Imprese Ferroviarie
Special SBB trains
TMR Transports de Martigny et sa Regions
TPC Transports Public du Chablais SA
TPF Transports Public Fribourgeois
TRN Transports régionaux neuchâtelois
WSB Wynental- und Suhrentalbahn
ZB Zentralbahn AG
Delivery & Payment
Which delivery company do you use?
Within Sweden we ship all our physical deliveries registered mail with Postnord.
How do I return my tickets?
If you need to return any tickets to us, you are welcome to contact our customer service and they will help you.
How do I receive my tickets?
How your tickets can be delivered varies depending on the operator and distance. To the extent possible, we deliver your tickets by e-mail. If this is not possible, the tickets will be sent by regular mail.
How do I pay?
All our payments are made in collaboration with Klarna Bank AB. Klarna offers different payment options depending on the market. All available payment options are shown in the event of a possible purchase.
If you have any questions or problems with your payment, contact Klarna’s customer support
Under current circumstances, we have decided to extend our repurchase terms. Please contact customer service and they will help you with any repurchase. Please note that your booking must be canceled prior to departure!
We recommend that you follow the Foreign Ministry’s instructions regarding travel.
If you are uncertain or have questions about an upcoming or ongoing trip, you are welcome to contact our customer service for more information.
Right now there is a very high pressure of repurchase cases and we ask you to be patient as the response times may be longer than normal.
What happens if I would miss my connection because the train was delayed?
The train company that caused the delay are responslible to make sure you arrive at your final station. If you suffer a delay, you should get help on the spot. Go to the ticket booth at the train station or contact the conductor.
What do I get back if I cancel my booking?
What you can get back in case of cancellation varies depending on the product and operator. Contact our customer service and they will help you.
Can I rebook my seat reservations?
Abroad seat reservations are not rebookable, so it is good that you are sure when to go before booking.
Didn’t you find what you were looking for?
If you were unable to find an answer to your question, you are welcome to contact our customer service.