Updated 2026-04-30 

1. General 

Train Planet AB provides a platform for booking and information regarding public transportation, such as train and bus travel. 

We strive to ensure that all information on the website is accurate and up to date, but we cannot guarantee that it is always complete or free from errors. Content may be changed without prior notice. 

“we”, “our”, “us”, or “Trainplanet” refer to Train Planet AB. 

Trainplanet acts as a reseller of public transport tickets. We are responsible for booking and payment via our platform, while the actual transportation is carried out by the respective transport operator. The journey is therefore also subject to the operator’s own terms and conditions. The website may contain links to external websites. Trainplanet is not responsible for the content or services on these websites. 

We reserve the right to update these terms. The applicable terms are those valid at the time of purchase, unless more favorable terms are offered later. 

2. Products and Services 

Through our platform, we offer products such as public transport tickets (train and bus), seat reservations, Interrail passes, and additional services (taxi and gift cards). 

Conditions such as flexibility, validity, cancellation, and refunds vary depending on the product and operator. The offerings on our platform may differ from those of the operator. 

Ticket flexibility 

Non-refundable: The ticket cannot be refunded or rebooked.  

Refundable: The ticket can be refunded if cancellation occurs before the scheduled departure time. Booking fees and service charges are not refunded.  

Seat allocation cannot be guaranteed according to specific preferences and is based on availability. The train’s direction of travel may change due to operational reasons. 

Resplus 

A Resplus journey consists of at least two segments operated by at least two different operators within Sweden. When purchasing a Resplus ticket, this will be indicated on the ticket. 

Special terms apply to Resplus tickets according to Samtrafiken’s website. 

Taxi 

Our website offers the train taxi service, allowing booking of taxi transport to/from the train station. The service is only available within Sweden and is provided in cooperation with Flygtaxi. 

• Taxi travel is handled separately from the train ticket and is not included in Resplus. 
• Cancellation of a taxi trip must be made no later than one (1) hour before the scheduled pickup. 
• Complaints must be submitted within 30 days. 
• There is no statutory right of withdrawal for taxi trips. 

Gift cards 

Gift cards are valid for 12 months and can be used on one or multiple occasions.  

Applies to gift cards: 

• May be refunded within 14 days if unused. 
• May be used on: trainplanet.com, Interrail.se, Interrail.no, tågbokningen.se. 
• Cannot be used to purchase a new gift card. 
• Lost gift card codes cannot be replaced. 

3. Payment 

Available payment methods are always displayed during booking before completing the purchase. 

For private customers, payment is handled via our partner Kustom, offering card payment (Visa, Mastercard), invoice, or Swish via Klarna. Klarna’s own terms apply, including potential credit checks. 

We also offer direct payment via Swish. For business customers, payment can be made via invoice by agreement. Invoices are sent separately and must be paid according to specified terms. 

Any fees or conditions linked to payment methods are displayed before purchase. 

4. Service Costs 

All booking fees and VAT are included unless stated otherwise.  

Bookings via customer service include an additional service fee, shown before purchase.

Any additional costs are always communicated and must be approved by the customer. 

5. Delivery 

Delivery time and method vary depending on product, channel and choices made at booking. 

Digital products are sent directly via email to the specified email address, either immediately after the booking is completed. When the product has been sent, it is considered delivered. If the product has not been delivered within 15 minutes from completed purchase, the customer is encouraged to contact us. 

Physical products are delivered according to the choices made at booking and are considered delivered when they have been received or are available for collection. The products are valuables and must be collected personally with valid identification. 

Delivery time may vary depending on product, delivery method and current load. Shipping fee is added according to the current price list. 

In case of delivery problems, we investigate the matter together with the carrier and offer, if necessary, cancellation or refund according to applicable terms. 

Physical products are valuables; you as a customer are responsible for storing and handling them appropriately. No compensation is given for lost, stolen, altered or otherwise invalidated products. 

6. Cancellation and refunds 

When the booking process is complete and a purchase has been made, the customer is covered by this refund policy. 

After the purchase has been made and any changes must be carried out, a fee is charged depending on the nature of the case. 

Cancellation 

Cancellation takes place according to the applicable cancellation terms of the purchase. 

Tickets must be canceled before the scheduled departure time unless otherwise stated. Any value of a canceled ticket, see section Refund below. 

Physical tickets must be returned within 30 days. The customer is responsible for return shipping and the product until it has been received by us. 

Right of withdrawal 

The right of withdrawal does not apply to transport services with a specific date or time; this includes public transport tickets, time-limited use such as Interrail passes, or taxi travel. 

When purchasing gift cards, the right of withdrawal applies for 14 days from the day the purchase was made, provided it has not been used. To invoke the right of withdrawal, the customer must notify us within the withdrawal period. If the products have decreased in value, the amount that can be refunded is adjusted accordingly. 

Refund 

Refund may take place if purchased tickets are refundable and cancellation has been made in time. 

• The refund value may vary depending on the ticket and when cancellation is made. 
• Booking costs and any service fees are not refunded. If the customer has purchased cancellation protection, the booking cost is also refunded. 
• The current refund value is shown in connection with cancellation. 

Refund is made to the same payment method as at purchase, and normally within 1–10 working days after approved cancellation. 

Illness or death 

If a person in the travel party or a close relative becomes ill and presents a medical certificate, refund may be granted for the entire booking, excluding booking costs and any service fees. 

Close relative is defined as parents, grandparents, children, siblings, spouse/cohabiting partner, partner. 

In case of death, a death certificate or certificate from a priest or funeral agency must be presented. Death of a close relative also entitles to refund. 

Cancellation protection 

Cancellation protection is an optional add-on that applies to the entire booking. 

When using cancellation protection, a valid medical certificate must be presented. The full amount is refunded excluding the cost of the cancellation protection and any service fees. 

A valid medical certificate is considered to be: 

• Completed by a doctor and certified with the doctor’s name, telephone number and stamp (alternatively a copy of the doctor’s license must be presented). 
• The certificate must include date and diagnosis confirming that you, due to acute illness, were unable to travel on the day the ticket was valid. 

7. Interrail 

Interrail pass is a flexible travel ticket that allows travel within Europe with affiliated operators. The product is therefore not tied to a specific departure or date. 

Seat reservations are not included in the Interrail product and may need to be purchased separately if required. 

The conditions for use of the Interrail pass are stipulated by Eurail B.V. To ensure that your Interrail pass is valid upon inspection, you must follow these conditions. Detailed information can be found here: Interrail Pass Conditions of Use. 

Refund of Interrail passes can be made as long as the product has not been activated, the journey has not started, and the refund takes place within the validity period of the pass. Booking costs and any service fees are not refunded. The current refund value is shown in connection with cancellation. 

During campaigns, different refund rules may apply. Any deviating conditions are shown in connection with the campaign offer. 

8. Complaints 

For delayed or canceled journeys within Sweden, delay compensation shall be applied for directly with the operator that caused the disruption.

For delayed and canceled journeys outside Sweden, you can apply for a refund via our contact form under "Complaints" on our website.

Train Planet AB can only handle complaints for tickets and products purchased via our channel and cannot compensate for additional expenses such as hotel, taxi and groceries. Compensation for these expenses must be applied for directly with the concerned operator.

Rail passengers’ rights 

In accordance with the Passenger Rights Regulation, all train passengers affected by delays or canceled trains have the right to the following: 

Continue the journey 

Passengers have the right to free assistance to reach their final destination according to the transport contract. This includes new tickets on a later departure at no extra cost as well as assistance with overnight accommodation if the last connection of the day is missed. 

Or, refrain the journey 

Passengers have the right to receive a refund for the parts of the journey that have not been carried out as well as for the parts that no longer serve any purpose if the train has been canceled or if the journey is interrupted. 

Passengers who have completed their journey with a delay of more than 60 minutes have the right to apply for delay compensation. 

Please note that these rights only apply to a so-called transport contract. 

A transport contract normally applies to a single ticket. One ticket corresponds to one contract. For journeys consisting of multiple tickets, the rights only apply to the individual segments. A ticket fundamentally represents a contract between the traveler and the transport company that the transport company shall perform passenger transport between the places specified on the ticket. 

Agreement on Journey Continuation (AJC) 

AJC is a cooperation between a number of European train operators. This is an agreement and not a regulation, which is seen as a complement to the Passenger Rights Regulation (PRR). The agreement aims to ensure that you, when making a cross-border train journey in Europe, are able to reach your final destination. In practice, this means that in the event of a delay/canceled train, you shall receive assistance to continue traveling with the next possible train at no extra cost, in cases where the traveler has missed a connection due to an earlier train. 

The following operators are part of the AJC cooperation: BLS and SBB/CFF/FFS (Switzerland), CD (Czech Republic), CFL (Luxembourg), DB (Germany), DSB (Denmark), GYSEV and MÁV-START (Hungary), HŽPP (Croatia), NS (Netherlands), Snälltåget (Sweden), PKP IC (Poland), Renfe (Spain), SJ (Sweden), SNCB/NMBS (Belgium), SNCF (France), SZ (Slovenia), Trenitalia (Italy), ZSSK (Slovakia) and ÖBB (Austria). 

The traveler has the right to make use of this cooperation if the following criteria are met: 

• The train journey is international in nature and crosses national borders. 

• The train operators you are traveling with are part of the AJC cooperation. 

• The journey has been booked with sufficient transfer time (the transfer time shown in the timetable at purchase). 

• Each ticket is a separate transport contract. 

• A delay certificate can be presented. 

When making use of AJC, the traveler has the right to: 

• Travel with the next train and train operator stated on the original ticket, if the traveler misses a connection. This is always subject to availability. 

• Receive a new reserved seat at no extra cost if the new departure requires this. 

• Request delay compensation for the segment that was delayed (but not for the entire journey). 

In case of delay or disruption – If disruptions occur that lead to delays in the journey, it is important that the traveler contacts the staff of the transport company to obtain a certificate of the disruption as well as information on how the continued journey is affected. 

International journeys – For cross-border journeys, international rules apply in accordance with the Convention concerning International Carriage by Rail (COTIF) and other relevant regulations. 

9. Fraud policy 

In case of suspected fraud, we reserve the right to cancel bookings.

Confirmed fraud is reported to the police without exception and actual incurred costs are invoiced. 

10. Privacy policy 

We process personal data in accordance with the General Data Protection Regulation (GDPR) and all other applicable legislation. When the customer provides us with their data, regardless of reason, the data is processed in accordance with applicable legislation. 

The data is used to fulfill our obligations towards you; to carry out credit assessments where applicable; to inform you in connection with orders; and for marketing purposes. All data that we store is kept securely and is never shared with external parties or third parties, except to the extent necessary as stated above. Anyone who believes that the company violates GDPR or other privacy legislation may contact the Swedish Authority for Privacy Protection. 

11. Social media policy 

We encourage an active and transparent dialogue with our customers on social media. Our ambition is therefore to respond to all comments, posts and messages as helpfully as possible and as quickly as possible. For the dialogue to be constructive, we expect mutual honesty and a respectful tone.  A respectful tone means that the discussion is free from profanity, sexism, racism or other degrading expressions. Honesty means that false statements or incorrect facts should not be published as this may mislead others who take part in the dialogue. Posts, comments, messages and similar content that do not comply with this policy may be removed or otherwise restricted without prior notice. 

12. Statutory information 

We use cookies to improve the user experience. By using our services, you agree to this. If the user does not accept this, it is possible to disable the storage of cookies in the browser or choose not to use our services. 

As a general rule, we follow the decisions made by ARN (The National Board for Consumer Disputes), even though we do not commit to doing so. In the event of a dispute, we make an overall assessment on a case-by-case basis, which as far as possible is in favor of the customer.  

In the event of a dispute, the customer has the right to request alternative dispute resolution via the European Union’s ODR platform at ec.europa.eu. Both parties must agree in advance to resolve the dispute via this platform in order for it to be handled there. 

13. Use of third-party suppliers 

We use trusted providers for operations, payment, communication and customer support. These process personal data according to our instructions and applicable legislation. 

We have entered into data processing agreements with all such parties to ensure that processing is carried out in accordance with applicable data protection legislation (GDPR). 

When using providers outside the EU/EEA, we ensure that appropriate safeguards are taken, for example through the use of the European Commission’s standard contractual clauses (SCC). 

As a user, you always have the right to contact us if you have questions about how your data is processed or if you want to know more about which providers we cooperate with.