Updated 2022-09-01

Our terms of service explain the rules and guidelines that help define our website and the services we provide to our customers. Please ensure that you are familiar with these guidelines when using our website and before purchasing our products.

Disclaimer of liability:


Purpose

The purpose of this Website is to provide general information and to sell train and bus tickets. Trainplanet.se (hereafter referred to as ‘Website’) is part of the Swedish Company Train Planet AB. Train Planet AB 556614-3102 (hereafter referred to as ‘Train Planet’) makes a reasonable effort to provide correct information on the Website but cannot guarantee that the information is correct at all times. All information on the Website is subject to change.


Liability

Train Planet has composed the Website with utmost care. In no event will Train Planet nor any of its members, directors, employees, or advisors accept any responsibility or liability for any (consequences of) obvious mistakes, inaccurateness, or incompleteness of the (information on) the Website. In particular, Train Planet will not be liable for any mistakes or incorrectness in prices and conditions related to the use and/or validity of the Interrail Passes, train- or bus tickets. User of the Website understands that Train Planet acts as an intermediary in the sale of Interrail Pass.


Other Sites

This website may contain links to other websites or information about other websites. The information on these websites has not been investigated nor analyzed by Trainplanet.com. Train Planet will not be held responsible nor liable for the (quality of) services provided by these other companies listed on the Website. If there are any complaints about these third parties, please contact Train Planet.


Changes to Terms of Use

We reserve the right to update the Terms of Use when necessary. The applicable conditions are defined by the date of purchase unless more favorable conditions are published thereafter. Updated Terms of Use will be publicized on our websites, and versions will remain available upon request.


Purchase And Usage of The Mobile Pass

As Train Planet is a reseller of Mobile Pass, the conditions stipulated by Eurail apply. You must comply with these terms and conditions to ensure that your Mobile Pass is considered valid upon inspection. You can find this information here: https://www.interrail.eu/content/dam/pdfs/terms-and-conditions/CoU%20SCIC-RPT_v7.pdf


Documents of Value

Physical products are documents of value, and you are responsible for ensuring that these are stored and treated appropriately. No compensation is paid for lost, stolen, defaced, or otherwise confiscated products.


Travel Operators' Terms and Conditions

Our products are covered, where appropriate, in addition to these terms and conditions, by the travel operators' own terms and conditions. You are responsible for having read and agreed to the terms and conditions of the respective travel operator in connection with your acceptance of our terms.


Distribution

Distribution method and delivery time vary depending on the selected product, channel, and market. Digital products are sent jointly with completed booking, alternatively in connection with departure, depending on what is most beneficial. Once digital products are shipped, they are considered delivered unless you notify us that they are missing in sufficient time for us to redistribute the products. Physical products are sent after completed booking according to selection in the checkout. When physical products have been received by you or are available for collecting at a post office, they are considered delivered.

Note that the products are documents of value and must be received or picked up by you personally, and you must be able to prove your identity with a valid photo ID. Shipping fees for the distribution of physical products are charged according to the current pricing list. If you fail to pick up, receive, or otherwise prevent delivery from being carried out, we will charge a return fee per occasion. If the tickets cannot be re-delivered, the tickets are canceled and refunded if possible. In the event of redelivery, we charge a new shipping fee to cover our costs.


Changes

After the purchase has been completed and any changes need to be made, a fee is charged depending on the nature of the matter.


Cancellation and Refunds

Once the booking process is complete, and an order has been created, the customer will be subject to this refund policy.

Cancellation and refund are carried out according to the rules of the respective travel operator. The trip must be canceled no later than the day before departure, and possibly physical products must be returned within one calendar month of the same date. You are responsible for the return cost and the products until they are back with us.

In case of cancellation or refund, the booking fee is not refunded. Shipping fees are only refunded if the right of withdrawal is exercised. Refunds are made as soon as possible from the time of cancellation or until you have notified us of your bank details or the equivalent.

We offer two ticket types for domestic travel: "Can't be rebooked/refundable" and "Can be refunded."

"Cannot be rebooked/refunded" Can neither be rebooked nor refunded.

"Can be refunded" Can be refunded if the ticket is canceled before the regular departure time. The booking fee is non-refundable.

Refunds of Interrail Passes can be made as long as the Pass is not activated and that it takes place within the validity period of the Passport. If it concerns a discounted Pass, other rules may apply. Promotional cards may be non-refundable or non-exchangeable. The promotional offer will explicitly state the ability to refund or exchange a promotional Pass.


Payment

Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer payment options where the payment is made directly to Klarna. You can find more information about Klarna here and can read their terms of use here. In order to offer different payment options, we need to share your personal contact and order details with the supplier Klarna.

The use of this information is regulated in accordance with the applicable data protection law and Klarna's privacy policy. Prices for many of our products are variable and therefore vary continuously. The prices available at the time of booking completion are final. Booking fees and VAT are included in all prices unless otherwise stated.


Right of Withdrawal

The right of withdrawal does not apply to the purchase of products such as Interrail Passes, train- and bus tickets that are specified for a particular time or place. When purchasing a gift card, you have the right of cancellation for 14 days from the purchase date. To exercise the right of withdrawal, you must notify us within the withdrawal period. In the event that the products have decreased in value, the sum that can be refunded is adjusted by the corresponding amount.


Cancellation Protection

Cancellation protection is an optional extra offer for certain products in selected sales channels and markets. Cancellation protection entitles you to a full refund if the trip is prevented due to illness or death by you or your close relatives. Close relatives are considered as parents, grandparents, children, siblings, and spouse/partner.

 

If a person in the traveling party or a close relative falls ill and can present a medical certificate, refunds may also be made in full for the fellow travelers'/close relatives' tickets if they choose to refrain from the trip entirely. To exercise the cancellation protection, the trip must be canceled no later than the day before departure.


Fraud Policy

We reserve the right to cancel your booking unilaterally and without prior information if we have strong reasons to suspect that the booking is part of an attempt to commit fraud. Confirmed frauds are reported to the police without exception, and actual accrued costs are invoiced.


Privacy Policy

We process your personal data in accordance with the Personal Data Act and all other applicable legislation. When you share your data with us, regardless of the reason, you also agree that our partners and we use the data as follows. The data is used to fulfill our obligations towards you; to carry out credit checks where applicable; to inform you in connection with orders; as well as for marketing purposes. All information we store is stored securely and never shared with outsiders or third parties, except to the extent necessary as described above. Anyone who believes that a company is in breach of the GDPR, or other privacy legislation can contact the Swedish Privacy Protection Authority.

 

Social Media Policy

We encourage an active and transparent dialogue with our customers on social media. Our ambition is, therefore, to always be as helpful as possible and as quickly as possible to answer all comments, posts, and messages. In order for the dialogue to be constructive, we assume mutual honesty and a good tone. A good tone means the discussion is free from profanity, sexism, racism, or other condescending expressions. Honesty means that untrue statements or factual errors should not be published, as this could mislead others participating in the dialogue. Posts, comments, messages, and things of this nature that do not comply with this policy may be deleted or otherwise limited without prior notice.


Statutory Information

We use ‘cookies’ which are small text files stored on your computer, to enable us to deliver the best possible service. If you use one of our websites, you agree to our use of cookies. Cookies have many uses, and the vast majority of websites use cookies. If you do not accept this, you can turn off the storage of cookies in your browser or choose not to use our services.

We do not undertake to follow decisions that the Allmänna Reklamationsnämnden (ARN) makes. In case of a dispute, we make an overall assessment on a case-by-case basis. This, to the greatest extent acts in your favor.In the event of a dispute, you have the right to request an alternative dispute resolution through the European Union's ODR platform at the web address ec.europa.eu. Both parties must agree in advance to resolve the dispute through this platform in order for the dispute to be resolved there.